Customer Contact Survey

Overview

This survey is our first step in understanding the needs of our customers and residents when dealing with, or contacting, Belfast City Council.  

During the coming year, we will develop a new customer focus strategy with the aim of delivering  improved services to you. We want to find out how you contact us, what you contact us about and how you’d like to contact us in the future.

It should take no more than 5 - 10 minutes to complete. 

What happens next

This survey is now closed.  The feedback that people gave us will be used to inform the development of our new customer focus strategy.